DeNure Tours is committed to quality service and our commitment to your privacy is outlined below. DeNure Tours uses your personal information to enhance the quality of service we provide to you. The collection of personal information is consistent with recent Federal legislation, or the “Personal Information Protection and Electronic Document Act” (PIPEDA). The following document is to provide you with answers as to what information DeNure Tours may collect, how it is used, and the safeguards in place to protect your personal information.
What is personal information?
Your personal information includes but is not limited to your name, date of birth, address, telephone, email address, shipping information, credit/financial information.
How is personal information collected?
Your personal information may be collected for billing and ticketing purposes at the time of booking, or through voluntary disclosure, so we can send you publications by mail or email. You may also provide us voluntarily with information when submitting comments or completing questionnaires. DeNure Tours may receive personal information about you from a third party, such as your travel agent, or a friend. Your consent is considered given if you do not contact DeNure Tours to decline promotional materials. How your personal information is used will be outlined below.
Further, non-personally identifiable details may be collected through the use of “cookies” on your computer. Anonymous data such as your IP address, browser type, and specific pages you have visited at denuretours.com may be collected for marketing and tracking purposes to improve your online experience with DeNure Tours.
How is your consent obtained?
You may provide your consent for DeNure Tours to collect your personal information both implicitly and explicitly.
Implied consent is obtained when you furnish us with details in order to provide you with a particular service. For example, you provide DeNure Tours with your mailing address so that you may receive a publication.
Expressed consent is obtained when you provide details in writing or as part of the booking process.
You may choose not to provide us with your personal information or consent; however, DeNure Tours may then be unable to supply you with the service requested.
How is your personal information used and protected?
DeNure Tours collects personal information for the purposes of providing you with up-to-date services and publications. Your mailing/shipping information is used to distribute details, promotions, and news that may be of interest to you. Your opinions and comments are used to better customize our services to our clients’ tastes.
Personal information collected at the time of booking is used to ensure that DeNure Tours has a reliable means of contacting you for the purposes of billing, sending tickets and tour information, as well as conveying any news pertaining to your booking. This information is stored in a secure database, and can be accessed by you at any time as defined in PIPEDA.
Further, information may be collected through surveys and questionnaires. DeNure Tours appreciates this feedback, and uses this type of information to improve the quality of service we offer. Your personal opinions may be published in the form of testimonials, but your name will only be published with your expressed consent. Survey and questionnaire information may also be used for marketing purposes to track which advertising avenues are most successful in reaching clients, and how DeNure Tours may reach our clientele more effectively.
Personal information may be used if DeNure Tours has reasonable belief that this information could prove useful when investigating a contravention of law (federal, provincial, or foreign) or to protect or defend a legal interest.
Your personal information may be summarized for statistical analyses that no longer identify you individually.
DeNure Tours shall only collect and utilize your personal information for the purposes stated above, and shall retain it only as long as it is required for the services you have requested, and for a reasonable duration thereafter, or to meet legal obligations. Your personal information will be kept confidential and secure, and will be disclosed to third parties only with your expressed consent. DeNure Tours does not rent or sell customer information to any other business.
When may your personal information be disclosed?
Disclosure of your personal information by DeNure Tours to a third party will only occur under the following circumstances:
You may choose to decline receiving publications from DeNure Tours in two ways. You may opt out of mail publications by contacting the DeNure Tours office, by phone or by email, and requesting that publications not be sent to you. Further, you may choose to subscribe to email promotions and the e-newsletter. This subscription can be cancelled at any time by following this link and completing the “Unsubscribe” instructions.
DeNure Tours takes every measure to ensure the security of your personal information once it is received. However, no data transmission made over the Internet is guaranteed to be secure. DeNure Tours cannot guarantee the security of information transmissions; you do so at your own risk. Once received, DeNure Tours protects your personal information as outlined above.
Access to your Information
Contacting DeNure Tours, as below, will provide access to your personal information, within the guidelines of PIPEDA.
Questions and Concerns
Personal Information Protection and Electronic Document Act (PIPEDA)
The following links provide specific details about recent federal legislation:
Some Internet websites will create a small text file on your computer, called a “cookie”. A cookie is created to store information about you when you visit a particular site. This text file is a string of code numbers and letters, and contains information such as your IP address, and the pages you visited on that site. The website ONLY has access to the cookie it created, and not to other cookies or files on your computer. Further, a website only has access to information you provide (ie. your email address cannot be determined unless you provide it on the site).
You may choose whether to allow cookies to be stored on your computer or not. You can configure your browser to accept or reject cookies, or notify you when a cookie is sent. Each browser is different, so to learn how to change your cookie settings, click the “Help” menu, and search the Help index for cookies. If you do not allow cookies at all, you may be restricted from viewing some websites.
The following links provide more information about cookies:
Your IP address
Every computer connected to the Internet is assigned an Internet Protocol (IP) address. It is a unique number generally associated with your Internet Service Provider (ISP), but it does not contain any personal information about you. Your Internet browser provides the website you are visiting with your IP address, so that when you make an online request, the website knows to which computer to send the information. Your IP address can also be used to assess your general geographic location based on the ISP you use. This information is used to customize web pages to be more relevant to your geographic area.
The following links provide more information about IP addresses:
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|71 Mount Hope Street, Lindsay, ON K9V 5N5
T: 1.800.668.6859 F: 705.324.9196
TICO Reg. #50009376 and #50009377